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  • What is a video book?
    A video book is a unique and personalized physical book that incorporates an integrated video player. It's a one-of-a-kind gift that combines the charm of a traditional photo album with the magic of videos.
  • How do I load pictures/videos onto my video book?
    We offer free uploading of your photos before shipping - just indicate you would like this at check out and we will send you a folder to upload your files. Otherwise, our books arrive empty. Give it empty for the recipient to load as they choose or use our included step by step guide to load before giving.
  • How many photos/videos will my video book hold?
    When it comes to photos and videos, factors like resolution & compression and length & bitrate affect the file size. Higher resolution, longer duration, higher bitrate, and less compression result in larger video file sizes. Understanding that, the 512 MB video book can accommodate around 100 to 256 high-resolution photos or up to 30 minutes of video. The 4GB video book can hold approximately 800 to 2,000 high-resolution photos or up to 2 hours of stunning video footage. The most reliable way to calculate storage capacity is to calculate the file sizes of the media you wish to upload (found in the information section of each file).
  • Can I arrange my photos/videos in the order I want?
    Absolutely! Files play in numerical order (lowest numbers play first) or alphanumerical. Simply rename your files as you’d like them to play. Lowest number plays first. Videos will play first followed by photos -in a slideshow manner.
  • How long does the battery last?
    Enjoy up to 4 hours of continuous play or an entire year on standby, without ever running out of power. A discreet battery icon elegantly displays the remaining charge every time you open the book.
  • When can I expect my videobook after ordering?
    Customized cover designs will be approved for imprinting within 24 hours. An email will be sent to inform you your cover is either being sent to be imprinted or suggested alterations to improve the quality/clarity of your cover. Once approved, your cover will be processed and shipped within 5-7 business days.
  • Is there an affiliate or photographer program?
    Absolutely! Email info@videobookgift.com for more information
  • What is the product warranty and return policy?
    Return Policy We are unable to accept returns or exchanges on our customized products. Product Warranty Your trust in our products is important to us, and we stand behind their quality. Every product you purchase from us is covered by a 6-month limited warranty, starting from the date of purchase. This warranty specifically protects against defects in materials and workmanship. What if my order arrives damaged? At Videobook Gift, we prioritize your satisfaction. When your order arrives, we kindly request that you carefully inspect it. In the unlikely event that your order is damaged upon arrival, please notify us within 3 business days by contacting our customer support team at info@videobookgift.com. We will arrange a replacement for the damaged item, and if a replacement is unavailable, we will issue a full refund. For efficient processing, please retain the packaging if you discover any damage. If you encounter any issues and believe your product is defective, please contact us promptly. Our dedicated team will work closely with you to investigate the matter and determine whether the defect is covered by the warranty. If it is, we will gladly provide a repair or replacement. It's essential to note that our warranty does not extend to normal wear and tear, damages resulting from misuse or neglect, or damages caused by accidents or natural disasters. Furthermore, any expenses related to returning the product or transportation are not covered. To make a claim under our warranty, please get in touch with our customer service department by emailing info@videobookgift.com. To facilitate the process, please include your order number and proof of purchase in your correspondence. Thank you for choosing our products. We truly appreciate your business and remain committed to offering you exceptional customer service and delivering high-quality products.
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